We provide you with an unprecedented Ten Yr. Ltd. Warranty for all Prottex mattresses.

Prottex™ Mattress Warranty Policy

LIMITED WARRANTY & IMPORTANT PRODUCT CARE INFORMATION

Congratulations!  Prottex™ provides some of the finest values in commercial, institutional or hospitality beds sold anywhere. By choosing Prottex™, you have chosen the best available that is field tested to bring you many years dependable service.

Because Prottex™ stands behind the products sold, a ten year limited warranty covers manufacturing defects of the mattress; replacement of one piece does not automatically constitute the replacement of another piece.  This limited warranty is provided to the original purchaser and items covered must be free of any damage or stains- as any damage or staining will void warranty of the product. Comfort is subjective and is not covered by this warranty.

The warranty coverage runs from the original date of purchase.  Repair or replacement of any item in the savings package does not extend its limited warranty or begin a new limited warranty period.  This limited warranty is provided to the original purchaser only, and can be void if covered items were subjected to abuse, exceeding weight capacity or improper use. Normal wear and tear is not covered under this limited warranty.

If any Prottex™ mattress fails due to a manufacturing defect, we will repair or replace the product. HOSPITALITY BED reserves the right to substitute materials or models of comparable quality and does not guarantee that the color or specs of the replacement will match the existing piece.  Transportation charges are the responsibility of the facility, consumer or end-user. 

To get warranty service, contact your original Prottex™ dealer.  Copy of proof of date and place of purchase and warranty registration is required to validate this warranty. 

All warranty requests are subject to a Warranty Service Fee and shipping charges.

FIRST QUALITY GUARANTEE.  All Prottex™ mattresses are brand new, never used, First Quality merchandise. We do not deal with any returned, used or damaged merchandise. 

DO NOT:

• Do not smoke in bed; install and maintain smoke detectors in your home. 

• Do not remove the white law label or the mattress satin model label.  These labels serve as a means of identification to establish your warranty rights.  Missing labels can negate your warranty.

• Do not stand or jump on product as damage can occur.

• Do not use dry cleaning fluid on your mattress; it will damage some of the materials.

• Do not put a board between your rollaway and your mattress.

MATTRESS CARE INSTRUCTIONS

• Body impressions are a normal characteristic of premium bedding and indicate that the comfort level is conforming to your body.  These are not considered a manufacturing defect.  To help equalize these impressions, please turn and rotate your mattress as part of the maintenance of the product.

• Turn the mattress end-to-end and side to side periodically. 

• Vacuum your bedding regularly and otherwise keep it clean.

• Towel-dry spills immediately, don’t let the bedding get wet.

Prottex™, HOSPITALITY BED and/or HOMEPLACE GROUP, Inc. shall not be liable for incidental or consequential damages which result through the use of these products.  Prottex™, HOSPITALITY BED and/or HOMEPLACE GROUP Inc. warrants to the original purchaser at retail that this product will be free from defects in manufacturing for a period, as specified above,  from the date of purchase when used in accordance with the aforementioned instructions.  This warranty is in lieu of all other warranties, expressed or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose, which are hereby excluded.  Some states do not allow the exclusion or limitation of incidental or consequential damages.  This warranty gives you specific rights and you may have other rights which vary from state-to-state.      

Click here for Warranty Registration form.